Life At Tesseract
We’re learners at heart. Whether it’s brainstorming the next breakthrough idea, celebrating milestones together, or supporting each other’s growth, we believe in building a culture where creativity and curiosity thrive.
Why We Do What We Do
At Tesseract, we believe learning should be engaging, accessible, and transformative. Every course, every design, and every innovation we create empowers organizations and individuals to grow. When you join us, you don’t just work—you make an impact on how the world learns.
Hear From Our People
Our people are at the heart of everything we do. Hear their experiences of growing, innovating, and shaping the future of learning with us.
Find Your Next Role
Make an impact that matters—join a team where your ideas inspire, your skills grow, and your work changes the way the world learns.
Full Time
Job Description – Customer Success Manager
About Us
Tesseract Learning Pvt. Ltd. is a global learning solutions provider with a strong focus on digital learning transformation. Our flagship SaaS learning platform, KREDO, empowers organizations to enhance learner engagement, knowledge retention, and measurable business impact. We are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Manager (CSM). In this role, you will ensure that our clients achieve maximum value from our solutions by driving adoption, building strong relationships, and guiding them to meet their business objectives.
Key Responsibilities
Client Relationship Management & Guidance |
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Onboarding, Training & Implementation |
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Enablement, Engagement & Adoption |
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Support & Escalation Management |
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Upskilling & Continuous Enablement |
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Strategic Partnership & Growth |
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Skills & Competencies
- Excellent verbal and written communication skills:
This includes versatile writing and seamless conversation with native American speakers, native English speakers and English speakers from the APAC and ME regions. - Strong analytical, problem-solving, and stakeholder management abilities.
- Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel) and CRM tools (e.g., Zoho).
- Ability to manage multiple clients and priorities simultaneously.
- Self-motivated, adaptable, and proactive with a customer-first mindset.
- Receptive to coaching, feedback, and continuous improvement.
Education & Experience
- Bachelor’s degree in Business, Engineering, Management, or a related field.
- 2-5 years of experience in Customer Success, Account Management, or client-facing roles (SaaS/EdTech preferred).
- Strong presentation and interpersonal skills.
- Demonstrated ability to drive adoption and customer satisfaction.
Essentials for Success
- Commitment to delivering quality outcomes and customer value.
- Positive, intuitive, and solution-oriented approach.
- Team player with a collaborative mindset.
- Quick learner with the ability to adapt to dynamic situations.
- Punctual, dependable, and accountable.
Other Details
- Location: Remote flexibility but based on business requirements coming to office is a must and critical at times.
- Employment Type: Full-time.
- Probation: Initial 6 months, with evaluation for confirmation.
- Leave Policy: As per company norms (no personal leave allowed in the first 6 months except in emergencies).
- Critical: Immediate Joiners Preferred
Are you a creative graduate looking to start your career in digital learning and instructional design? Do you have a passion for creating engaging learning experiences? This is a great opportunity to begin your career with a fast-growing, award-winning digital learning company.
Key Responsibilities:
- Assist in developing storyboards based on design documents and raw content
- Support in visualizing instructional flow, graphics, and user experience
- Help create learner activities, knowledge checks, and assessments
- Assist in developing supporting media (audio, video, interactions, etc.)
- Incorporate feedback and make revisions to storyboards and learning content
- Maintain proper documentation and project folders
- Coordinate with senior designers, multimedia, and QA teams
- Follow quality standards and timelines for assigned deliverables
Desired Skills & Qualifications:
- Graduate/Postgraduate in any discipline (preferred: Instructional Design, Education, Psychology, English, Communication, or related fields)
- Strong written and verbal communication skills
- Basic understanding of e-learning and instructional design concepts (training/certification is a plus)
- Good working knowledge of MS Word and MS PowerPoint
- Willingness to learn authoring tools (e.g., Articulate Storyline, Rise, etc.)
- Attention to detail and openness to feedback
- Positive attitude and eagerness to learn
Interested candidates can share their updated CV at:
📧 umabh@tesseractlearning.com
Inclusive. Collaborative. Empowering.
We believe the best learning solutions are created when diverse voices come together. Our culture celebrates individuality, inclusivity, and collaboration. Whoever you are, you’re welcome here.
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