Effective Communication Skills

In today’s dynamic world, it is not sufficient to have technical and product knowledge. For better work productivity and better outcomes with customers, effective communication skills are a must. So, what constitutes effective communication? What are some of the tools and techniques that employees need to work on improve their communication skills? Get your message across, avoid misunderstandings, improve both personal and professional relationships, etc.

• Duration: 20 minutes

• Target Audience: All employees of an organization.

• Course Prerequisites: None

• Business Outcomes: To help employee improve their communication skills for enhanced productivity, better team management, better interactions and improvement in inter-personal relationships at workplace.

Let’s Deepen Our Understanding

The below words only indicate, the relevance to go through the Effective Communication Skills course when discussions on how to exchange thoughts, ideas, opinions, suggestions, expressions both with clarity and purpose, comes into the picture. These are not an exhaustive set of terms but are relevant for sure.

Active Listening, Empathy, Confidence, Feedback, Listening, Respect, Clarity, Questions, Ask, Language, Response, Responsiveness, Assertiveness, Responsible, Thoughtful, Collaborate, Communicate, Talk.

After covering our existing course, if you need more details on a specific key word mentioned above or something unique to your organization, let us know and we will make those updates as needed, subject to discussion.

Course Description

• In today’s dynamic world, it is not sufficient to have technical and product knowledge. For better work productivity and better outcomes with customers, effective communication skills are a must. So, what constitutes effective communication? What are some of the tools and techniques that employees need to work on to improve their communication skills?

• This eLearning course will help you know about effective communication skills and techniques.

By the end of this course, you will be able to:

• Define the key elements of effective communication.

• Recognize the importance of communicating effectively.

• Describe the 7 C’s of effective communication.