Conflict Management at Work

At workplace, diverse people are involved in daily tasks. Sometimes due to cultural differences or misunderstandings conflicts may arise. It is important to avoid conflicting situations or manage them well as and when they arise.What are some of the ways to manage conflicts effectively?

• Duration: 20 minutes

• Target Audience: All employees of an organization.

• Course Prerequisites: Communication Skills

• Business Outcomes: To help employee understand and manage conflicts better within teams to have better outcomes in terms of productivity and teamwork.

Let’s Deepen Our Understanding

The below words only indicate, the relevance to go through the Conflict Management at Work course when discussions on how issues and non-workability can be tackled in an organization, comes into the picture. These are not an exhaustive set of terms but are relevant for sure.

Collaborate, Compete, Accommodate, Communicate, Problem Solving, Diplomacy, Negotiation, Conflict Resolution, Calm, Demeanour, Impartial, Mediate, Patience, Positive, Verbal, Non-verbal, Concede, Compromise.

After covering our existing course, if you need more details on a specific key word mentioned above or something unique to your organization, let us know and we will make those updates as needed, subject to discussion.

Course Description

• At workplace, diverse people are involved in daily tasks. Sometimes due to cultural differences or misunderstandings conflicts may arise. It is important to avoid conflicting situations or manage them well as and when they arise. What are some of the ways to manage conflicts effectively?

• This eLearning course will help you know about conflict, why conflict arises and how to manage and resolve conflicts effectively.

By the end of this course, you will be able to:

• Define conflict.

• Identify the causes of conflict.

• Recognize the effects of conflict at the workplace.

• Identify methods to manage and resolve conflict better.

• Know some tips and best practices to manage conflict.