Empathy

Organizations need to encourage empathy within employees when working individually or within teams or with customers.Employees need to understand how to be empathetic in various situations for better working relationships. What’s our ability to identify and understand other people's emotions?

• Duration: 30 minutes

• Target Audience: All employees, managers of an organization.

• Course Prerequisites: None

• Business Outcomes: To help employee with an understanding of what is empathy and how to practice empathy at workplace

Let’s Deepen Our Understanding

The below words only indicate, the relevance to go through the Empathy course, when we talk about the ability to see things from another person's perspective and empathize with another's emotions, comes into the picture. These are not an exhaustive set of terms but are relevant for sure.

Sympathy, Pity, Compassion, Kindness, Understanding, Generosity, Mercy, Lenience, Goodwill, Gentleness, Benevolence, Humaneness, Care, Mildness, Understanding, Talk, Listen, Respect. Non-judgemental, Judgmental.

After covering our existing course, if you need more details on a specific key word mentioned above or something unique to your organization, let us know and we will make those updates as needed, subject to discussion.

Course Description

• Organizations need to encourage empathy within employees when working individually or within teams or with customers.

• Employees need to understand how to be empathetic in various situations and understand the crucial difference between sympathy and empathy.

• This eLearning course will help you know more about empathy and how to be empathetic with others.

By the end of this course, you will be able to:

• Define empathy.

• Articulate its importance in personal and professional contexts.

• Explain the difference between empathy and sympathy.

• Examine the role of empathy within the workplace.

• Describe the various ways empathy can be practiced.