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Compliance program on financial checks in banking
Our customer, a bank, wanted us to convert an existing classroom training program on financial risk management, AML/KYC compliance into an engaging eLearning program.
We used engaging interactivities, gamification elements to create an engaging and visually rich course. The entire course was built in 6 weeks and successfully deployed on their LMS. The digital format of the compliance program also met another objective. The training was standardized and was no longer dependent on trainers. The customer is able to track not only the completion rates but also behaviour changes based on the mechanism they have put in place.
Compliance training that is engaging and interactive
Normally. Compliance training is provided to ensure that the learners and organization are compliant with a set of external and internal rules. The courses are filled with jargon and are not interesting or engaging for the learners.
Even when taking compliance courses, the learners should be immersing themselves in the training and pay attention. It should not be a rote exercise for them to complete the course and the assessments.
With our experience of having created numerous compliance programs, we understand what works well when creating impactful training programs.
Taking Compliance training to the next level
When we are building compliance training modules, we take into account several factors such as
- The current training that is being conducted
- How effective or engaging they are
- Are the current modules linear and are completed for the sake of completion?
- What are the types of assessments being used to track completion?
After doing the basic analysis, we then proceed to provide our recommendations.
Compliance training can be built effectively using the following methods.
Make it Engaging
We can deliver the training in many interesting forms, but if the content is not relevant and engaging, we will lose most of our audience even before we get halfway through. When building compliance training, we need to make it emotional and personal by providing real cases of the negative consequences and out-of-compliance examples. Maybe it sticks to one’s memory longer. We can use videos of real-life employees talking about their experiences in compliance and safety. This will help learners understand why compliance training is important.
Compliance training is recommended to be built using scenarios as well as scenario-based assessments. Using branching scenarios to create dilemmas akin to real-life situations will put the learner at the center of the action and makes the learner experience more challenging and engaging. There is also a growing trend to make assessments more personalized. This can be achieved by moving the end-of-course assessments to the beginning of the course.
Compliance Training Requires Senior Management Support
Compliance training is not going to stick without the endorsement of the top management or senior leaders. We must have leadership buy-in before we can even hope to increase learner engagement. The principles of compliance become stickier and more ingrained in the learners only if they see that their managers and seniors endorse the training and are equally excited about it.