Compliance Training

Compliance Training

Learning programs that help your learners keep abreast with the latest code, rules & regulations

Employees in every organization need to be aware of the code, practices, industry rules and regulations, especially the ones who are customer-facing or those who interact with third parties. It is also important that employees who are not customer facing have a good understanding of compliance with respect to data or information security, internal code of conduct and product-related aspects.

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Tesseract Learning is innovative, creative and great to work with. I like how they worked with me as a partner, generating ideas and delivering on deadlines.
Director Training at Xactware, A Verisk Business
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Senior Learning Lead, CSAA Insurance

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Case Study

Compliance program on financial checks in banking

Our customer, a bank wanted us to convert an existing classroom training program on financial risk management, AML/KYC compliance into an engaging eLearning program.

We used engaging interactivities, gamification elements to create an engaging course. The entire course was built in 8 weeks and successfully deployed on their LMS. The digital format of the compliance program also met another objective. The training was standardized and was no longer dependent on individual trainer styles. The customer could now mine good data points on completion rates through their LMS.

Compliance training that is engaging and interactive

Normally. Compliance training is provided to ensure that the learners and organization as a whole are compliant to a set of external and internal rules. The courses are filled with jargon and are not really interesting or engaging for the learners.

It is important even when taking compliance courses, the learners are fully immersed in the training and pay attention. It should not be a rote exercise for them to complete the course and the assessments.

With our experience of having created numerous onboarding programs, we understand what works well when it comes to creating impactful solutions.

 

Taking Compliance training to the next level

When we are building compliance training modules, we take into account several factors such as:

  • The current training that is being conducted
  • How effective or engaging they are
  • Are the current modules linear and are completed for the sake of completion?
  • What are the types of assessments being used to track completion?

After doing the basic analysis, we then proceed to provide our recommendations.

Compliance training can be built effectively using the following methods.

Make it engaging

We can deliver the training in many interesting forms, but if the content is not relevant and engaging, we will lose most of our audience even before we get halfway through. When building compliance training, we need to make it emotional and also make it personal by providing real cases of the negative consequences and out-of-compliance examples, maybe it sticks to one’s memory longer. We can use videos of real-life employees talking about their experiences in compliance and safety. This will help learners understand why compliance training is important.

Using Scenarios

Compliance training is recommended to be built using scenarios as well as scenario-based assessments. Using branching scenarios to create dilemmas akin to real-life situations will put the learner at the center of the action and makes the learning experience more challenging and engaging. There is also a growing trend to make the assessments more personalized. This can be achieved by moving the end-of-course assessments to the beginning of the course.

Compliance training requires senior management support

Compliance training is not going to stick without the endorsement of the top management or senior leaders. We must have leadership buy-in before we can even hope to increase learner engagement. The principles of compliance become stickier and more ingrained in the learners only if they see that the training is endorsed by their managers and seniors and they are equally excited about it.